3337x Privacy Policy
Your personal information is completely safe with us. Find out in detail how 3337x collects, stores, and protects your data in this document.
1 Introduction & Scope
3337x is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy applies to all services, websites, and applications of the 3337x platform.
When you register an account on 3337x, use our services, or visit our website, you are considered to have agreed to the terms of this policy. Please read this document carefully.
We reserve the right to update this policy at any time. If any changes are made, we will update the publication date on the website and, where necessary, send a notification to your registered email address. Continued use of the service after any changes means you have agreed to the updated policy.
2 What Information We Collect
To provide 3337x's services and improve your experience, we collect the following types of information:
2.1 Personally Identifiable Information
Information you provide during account registration includes:
- Full name and date of birth (for age verification purposes)
- Email address and mobile number
- Current address and national ID details (for identity verification)
- Your preferred language and currency type
2.2 Financial Information
To process deposit and withdrawal transactions, we collect the following information:
- bKash, Nagad, Rocket, Upay, or bank transfer account numbers
- Transaction history — including deposits, withdrawals, and bonus usage
- Bank account name and branch details (for bank transfers)
We never store full payment card numbers or passwords.
2.3 Technical & Usage-Related Information
When you use our platform, the following information may be collected automatically:
- IP address and device type
- Browser version and operating system
- Login time and location
- Game type, bet amount, and game activity history
- Cookie and session data (see details below)
2.4 Communication Information
When you contact us via live chat or email, we retain records of those conversations and messages. This helps us improve service quality and resolve disputes.
3 Purpose of Using Information
3337x uses your information only for the following legitimate purposes:
- Service Delivery: Managing accounts, processing transactions, and ensuring gaming services.
- Identity Verification: Ensuring account security and preventing access by minors (under 21).
- Fraud Prevention: Detecting unusual activity and keeping accounts secure.
- Customer Support: Resolving your issues and managing live chat / email support services.
- Responsible Gaming: Identifying excessive play patterns and providing assistance when needed.
- Platform Improvement: Analyzing user experience to improve service quality.
- Legal Compliance: Complying with applicable laws and regulations.
We never sell your information to third parties. Your information is not used beyond the purposes listed above without your consent.
4 Information Storage & Security
3337x follows industry-standard technology and practices to keep your personal information secure. Our security measures include:
- SSL Encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
- Encrypted Database: All stored sensitive information is kept in encrypted form.
- Access Control: Only authorized staff can view specific information on a need-to-know basis.
- Two-Factor Verification: Suspicious login attempts are automatically blocked.
- Regular Security Audits: Our systems are regularly reviewed by experts.
Please keep in mind that 100% security on the internet cannot be guaranteed. If you believe your account has been compromised, contact our support team immediately.
Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, some information may be retained for a specified period due to legal and regulatory obligations. Once that period ends, the information is securely deleted.
5 Sharing Information with Third Parties
3337x never sells, rents, or provides your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer partners.
- Technology Service Providers: Technology companies that assist in platform operations may access limited and encrypted information — they are not permitted to share this information with third parties.
- Legal Requirements: Information may be provided to comply with valid orders from courts or government authorities.
- Fraud Prevention: Specific information may be shared with relevant agencies to protect account security.
We have agreements with all third parties requiring them to keep your information confidential and not use it beyond the specified purposes.
6 Cookie Policy
Cookies are used on the 3337x website to improve your browsing experience. Cookies are small text files stored on your device.
6.1 Essential Cookies
These cookies are essential for the core functionality of the website — such as maintaining login sessions and ensuring security. Without them, the platform cannot function properly.
6.2 Functional Cookies
These cookies are used to remember your preferences (such as language selection), providing a more convenient experience on future visits.
6.3 Analytical Cookies
Anonymous data is collected to understand which parts of the platform are used the most. This information is used to improve service quality.
You can control or delete cookies through your browser settings. However, disabling cookies may limit some functionality of the platform.
7 Your Rights & Controls
3337x believes you should have full control over your own information. Your rights are listed below:
- Right to Access: You can request to know what information we hold about you.
- Right to Correction: If any of your information is incorrect, you can request that it be corrected.
- Right to Deletion: In certain circumstances, you can request that your information be deleted (unless legal obligations apply).
- Right to Restrict Processing: You can request that your information be used for limited purposes.
- Withdrawal of Consent: You can withdraw consent for the use of information given on a voluntary basis at any time.
- Data Portability: You can request your information in a structured, machine-readable format.
To exercise any of the above rights, contact our support team. We generally respond to such requests in a timely manner.
8 Protection of Minors' Information
3337x strictly operates for those aged 21 and above only. We do not knowingly collect any information from minors.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.
If parents believe their child has registered on 3337x, please contact our support team immediately.
9 Contact Regarding Privacy
If you have any questions, concerns, or requests about this privacy policy, please contact us. The 3337x support team is ready to assist you in both Bengali and English.
Live Chat Support
Our live chat service is available 24 hours a day, 7 days a week. Use live chat for a quick resolution to your questions.
Email Contact
For detailed privacy-related requests, email us:
[email protected]
For responsible gaming and other information, please visit our Responsible Gaming page.